We Help You Find HMI Solutions
A do-what-I-mean function would be a nice thing to have! We are still working on it...
In the meantime, we do our best to help our users by providing them with documentation and examples.
If you do not find an answer to your question in our user documentation, our hotline is there for you. Your call will be answered by one of our first-level support assistants and not by an anonymous call center agent.
Since our support and development teams work closely together, you will always receive competent and comprehensive advice even on a tough problem. Vice versa, many improvements to our software are often initiated by suggestions made and questions asked by our customers. We are happy to help you find your HMI solutions.
Our Support Hotline
PHONE
+49 (0)5221 1666 - 02
E-MAIL
support@inosoft.com
REMOTE SUPPORT
We can also examine and solve problems directly on your computer upon request. Please arrange with the responsible developer for a remote support session.
Simply click here to download our remote support client software.
HOTLINE HOURS
Business days (in Germany/North Rhine-Westphalia) Monday to Thursday from 9:00 a.m. until 5 p.m. local time (CET) and on Friday 9:00 a.m. until 3 p.m. local time (CET) or by arrangement.
SERVICES AND CONDITIONS
Information on the services and conditions of our hotline
Hotfixes and Service Packs VisiWin HMI-Software
You might have heard an old programming saying: “A bug-free software is already out of date”. Of course, our software is not out of date...
We do our utmost to ensure secure and smooth operation of VisiWin. If you find a defect, please contact us to receive a hotfix, in an urgent case, or a bugfix with the next service pack.
Service pack releases are announced in our newsletter and on our website. You will also find a list of changes there.
Service packs always include a complete setup. You can download service packs free of charge from our Downloads pages or request a DVD to be sent to you by post.