Support for VisiWin users

By Hotline or E-mail

The INOSOFT support team provides the following services for holders of a developer license:

Answering of questions and assistance concerning the installation of VisiWin
Answering of questions regarding functionality and application of VisiWin (system functions, programming, communication drivers)
Provision of small samples (for easier explanation of function and use)
Useful tips and tricks
Analysis of suspected malfunctions in VisiWin
- Assistance in identifying a possible cause
- Analysis of samples provided by the customer for reproduction
- Creation of simple examples to reproduce suspected malfunctions
- Demonstrable malfunctions in VisiWin are of course fixed by us within the scope of the guarantee (see also VisiWin EULA, section "Guarantee and Liability")
- The analysis of applications in which suspected malfunctions can only be reproduced in an environment with PLC, a real or simulated process and other components connected via network, for instance, can usually not be performed in normal support operation and requires a separate agreement

Of course, we are also happy to provide project support. For example, we offer flexible hourly quotas or firmly booked services or events.

The following services are frequently requested

Workshops to deepen various topics
Consulting on structure and development of applications
Advice on the use of tools that are known and in use at INOSOFT (for example source code management)
Consulting and support for VisiWin independent .NET programming questions within the VisiWin project
Exchange of experience with our experts
Development of UI components
Development of various functionalities
Implementation of UI styling
Code review
Performance analysis and optimization
Troubleshooting in customer applications (function, stability, resource leaks, ...)
Creation of more complex samples
And much more up to the complete application according to your wishes